HOOKY – UNISEX HOODIE

$55.00

Color

Size

Clear

Who knew that the softest hoodie you'll ever own comes with such a cool design. You won't regret buying this classic streetwear piece of apparel with a convenient pouch pocket and warm hood for chilly evenings.

• 100% cotton face
• 65% ring-spun cotton, 35% polyester
• Front pouch pocket
• Self-fabric patch on the back
• Matching flat drawstrings
• 3-panel hood

1. Shipping Locations

Domestic (US Mainland Only): We currently ship exclusively within the continental United States. We do not ship to Alaska, Hawaii, or U.S. territories at this time.
PO Boxes: We do accommodate shipments to PO Boxes. However, please be aware that delivery might require additional handling time depending on carrier policies.

2. Shipping Rates

Free Shipping: All orders over $199 (before taxes) qualify for free standard shipping.
Flat Rate Shipping: For orders under $199, a flat shipping fee of $8 applies.

These rates apply to all eligible deliveries within the continental United States.

Note: The price displayed at checkout is the final price you pay. We do not have any hidden fees or additional shipping charges.

3. Order Processing

Processing Time: Orders are typically processed within 2–4 business days, Monday through Friday, from 8:00 AM to 5:00 PM Pacific Time (PT).
Cut-Off Time: Orders placed after 5:00 PM PT will begin processing on the following business day.

Note: During peak seasons and holidays, processing times may be slightly extended due to high order volumes.

4. Delivery Timeframe

After your order has been processed, the typical delivery timeframe is approximately 7–10 business days. We partner with trusted carriers, including FedEx, UPS, and USPS, for reliable and timely deliveries.

5. Shipment Tracking

Tracking Information: You will receive a confirmation email containing your tracking number as soon as your order ships. You may use this number on the carrier’s website to monitor your shipment’s progress.

6. Taxes and Fees

Sales Tax: A 6% sales tax applies to all orders shipped within the United States, compliant with local regulations. This tax is calculated and clearly shown at checkout.

1. Return Window

You have 30 days from the date of receiving your order to initiate a return. If 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

2. Item Condition

Unworn & Unused: Returns must be in their original condition—unworn, unwashed, and free from stains or odors.
Original Packaging & Tags: Whenever possible, please return your product in the original packaging, including any tags or labels it came with.
Proof of Purchase: A receipt or order confirmation is required to process your return.

3. Return Process

Initiate a Return: Email us at contact@globalgates.shop with your order number, reason for return, and any relevant photos (if you received a damaged or defective item).
Receive Authorization: Our customer support team will respond within 1–2 business days with further instructions, including the return address if your request is approved.
Ship the Item: Pack the item securely and send it to the return address provided. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your item otherwise.

4. Return Address

All authorized returns should be shipped to: 3413 Mira Vista Cir San Jose, CA 95132, USA

Note: Please do not send returns without prior authorization.

5. Return Conditions

Inspection: Once we receive your returned item, our quality control team will inspect it.
Approval/Denial: If the return is approved, we will proceed with your refund or exchange. If the item does not meet the required condition standards, we may deny the return.

6. Exclusions

Customized Items: Because our products are print-on-demand, personalized or custom designs (such as those with unique text or customer-specific graphics) may not be eligible for returns unless damaged or defective.
Final Sale Items: Clearance or promotional items labeled “Final Sale” cannot be returned unless they arrive damaged or defective.

7. Refund Timeline

Once your return is accepted, refunds are typically processed within 3–5 business days after the item passes inspection. You will receive an email confirming your refund has been issued.

8. Refund Method

Refunds are issued back to the original form of payment used during checkout. Depending on your payment provider’s policies, it may take additional time for the funds to appear in your account.

1. Accepted Payment Methods

PayPal: We accept PayPal, allowing you to pay directly from your PayPal balance or via linked debit/credit cards. This method is favored for its fast processing times and enhanced security features.
Stripe: Our Stripe payment gateway enables you to settle your order using most major credit or debit cards. Stripe offers robust data protection and provides a seamless checkout experience.

Why We Chose These Methods:
By partnering with PayPal and Stripe, we aim to accommodate various payment preferences while ensuring top-notch security standards for our customers.

2. Payment Security

Encryption & SSL: To safeguard your information, we utilize Secure Socket Layer (SSL) encryption throughout our website. This technology ensures that all sensitive data—such as credit card numbers and personal details—remains protected while in transit.
Fraud Prevention: Both PayPal and Stripe incorporate advanced fraud detection tools, constantly monitoring transactions for unusual activity. Should any issues arise, we will contact you for verification.
No Storage of Credit Card Details: Your financial information is never stored on our servers. All transactions are processed through secure, external payment gateways to limit risks and maintain privacy.

3. Payment Process and Confirmation

Order Placement: Once you’ve added your chosen items to the cart, proceed to checkout to review the order summary, shipping details, and applicable taxes.
Select Payment Option: Choose either PayPal or Stripe at checkout. If using PayPal, you will be redirected to log into your PayPal account; for Stripe, simply enter your credit/debit card details securely on our site.
Review & Authorize: Confirm your total, including the 6% U.S. tax, where applicable. You will receive a quick overview of shipping fees ($8 for orders under $199; free for orders over $199) before finalizing your payment.
Order Confirmation: Once your payment is successfully processed, a confirmation email will be sent to the address provided during checkout. You can use the link in this email to track the status of your order.

4. Additional Payment Information

Currency: All transactions are processed in U.S. Dollars (USD).
Payment Verification Delays: In rare instances, additional verification may be required. This step is solely to protect both parties from fraudulent activity.
Order Amendments: Need to make changes to your order after payment? Contact us immediately at contact@globalgates.shop. We can assist only if your product has not yet moved into the print or shipping phase.

Who knew that the softest hoodie you’ll ever own comes with such a cool design. You won’t regret buying this classic streetwear piece of apparel with a convenient pouch pocket and warm hood for chilly evenings.

• 100% cotton face
• 65% ring-spun cotton, 35% polyester
• Front pouch pocket
• Self-fabric patch on the back
• Matching flat drawstrings
• 3-panel hood