Frequently Asked Questions

Below, we’ve compiled answers to some of the most common questions about our print-on-demand apparel, shipping procedures, payment options, and more. We hope these insights will make your shopping experience as smooth as possible. If your question isn’t covered here, feel free to reach out to us at contact@globalgates.shop.

1. What types of products do you offer?

We specialize in print-on-demand hoodies, sweatshirts, and t-shirts, using high-quality fabrics and printing methods to ensure lasting comfort and style.

2. Where do you ship from, and which locations do you serve?

We exclusively ship within the continental United States, using trusted carriers such as FedEx, UPS, and USPS. Orders over $199 ship for free, while orders under $199 incur an $8 shipping fee. We do not ship to Alaska, Hawaii, or U.S. territories at this time.

3. How long does it take to process and deliver my order?

• Processing Time: 2–4 business days, Monday through Friday, 8:00 AM–5:00 PM Pacific Time (PT).

• Delivery Window: 7–10 days after processing.

Please note that peak seasons or unexpected carrier delays may extend delivery times slightly.

4. Do you ship to PO Boxes?

Yes. We do ship to PO Boxes, although some carriers may require additional handling time.

5. What payment methods do you accept?

We accept both PayPal and Stripe, allowing you to pay via major credit/debit cards, PayPal balance, or connected bank accounts. Our payment gateways ensure secure transactions and protect your sensitive information with advanced encryption.

6. Is sales tax added to my order?

Yes. A 6% sales tax is applied to all orders shipped within the United States, in compliance with local regulations.

7. Can I change or cancel my order after placing it?

You may request changes or cancellations before your items enter the print or shipping phase. Please contact us at contact@globalgates.shop as soon as possible with your order number and any requested modifications.

8. What if my order arrives damaged or is lost in transit?

• Damaged Orders: If you receive damaged items, email us within 48 hours of delivery. We may request photographs of the damage to expedite a replacement or refund.

• Lost Orders: In the rare case that your order goes missing, notify us immediately. We will collaborate with the carrier to resolve the issue and, when necessary, provide a replacement or refund.

9. Will I receive tracking information for my package?

Absolutely. Once your order ships, we will send a tracking number via email. You can use this information on the carrier’s website to monitor your package’s progress until it arrives.

10. How do I contact Globalgates by Yunity LLC for more help?

We’re always here to assist! For any inquiries or additional support, please reach out via email:

Company Name: Yunity LLC

Company Number: B20250087586

Address: 3413 Mira Vista Cir San Jose, CA 95132, USA

Email: contact@globalgates.shop

Phone: +1(408) 809-5784

Business Hours: Monday to Friday, 8:00 AM – 5:00 PM (Pacific Time)

Response Time: Our customer support team aims to respond within 12 hours on business days.

Still have questions?
Don’t hesitate to drop us a line at contact@globalgates.shop. Our customer care team is committed to ensuring a worry-free shopping experience from start to finish. We value your trust in Globalgates by Yunity LLC and look forward to delivering high-quality apparel right to your doorstep!