Frequently Asked Questions
1. What shipping options are available and how long will my Print-On-Demand apparel take to arrive?
We ship to all 48 contiguous U.S. states via FedEx, UPS, or USPS. Standard delivery combines our 2–4 business-day production window with 7–10 business-day transit, totaling 9–14 business days from order placement. Orders over $199 qualify for free shipping; otherwise a flat $8 fee applies.
2. Can I track my globalgates order?
Absolutely. Once your package leaves our SeaTac facility, we email a tracking link. You can check real-time status on the carrier’s site (FedEx, UPS, or USPS). Tracking typically activates within 24 hours of label creation.
3. Do you ship to P.O. Boxes, APO/FPO addresses, or U.S. territories?
We currently only support street addresses in the 48 contiguous states. We do not ship to P.O. Boxes, APO/FPO/DPO military addresses, or U.S. territories (HI, PR, GU, VI). Orders to unsupported addresses will be cancelled and refunded.
4. How does order processing and payment capture work?
Your payment is authorized at checkout (covering item cost, applicable 6 % WA sales tax, and shipping). We capture the funds only when your garment enters production (within 2–4 business days). This gives you a 6-hour window to cancel or update your order before printing begins.
5. What payment methods do you accept?
We accept PayPal® (no card details shared with us) and Stripe® (major credit/debit cards via PCI-DSS Level 1). All transactions are secured with end-to-end encryption and real-time fraud screening to protect your data.
6. What is your returns and refunds policy?
You may request a return within 30 days of delivery if items are unworn, unwashed, and in original packaging. Defective or misprinted items are returned at our expense with a pre-paid label. If you simply change your mind, you cover return shipping. Refunds process within 5 business days back to Stripe or PayPal. See our full Returns & Refunds page for details.
7. Can I exchange my apparel for a different size or design?
Because we produce every item on demand, exchanges follow our standard return process. After your refund posts, place a new order for your preferred size or design. This ensures inventory accuracy and fastest turnaround.
8. How do I cancel or modify my order?
Email contact@globalgates.shop or call +1(206) 412-0389 within 6 hours of placing your order—or before production starts—to cancel or make changes. Once printing begins, orders are locked and cannot be altered.
9. What happens if my package is lost or arrives damaged?
If your order is lost in transit (no scans for 7 days) or marked delivered but missing, we file a carrier claim and send a replacement at no cost. For damaged items, email photos within 7 days; we’ll reprint or refund you in full, including all shipping fees.
10. Who can I contact for further assistance?
Company Name: Tawakal Fashion, LLC
Company Number: 605446024
Address: 21031 International Blvd #26, SeaTac WA 98198 USA
Email: contact@globalgates.shop
Phone: +1 (206) 412-0389
Business Hours: Monday – Saturday 8:00 AM – 5:00 PM (GMT-08:00) Pacific Standard Time (PST)
Response Time: Our customer service team typically responds within 12 hours during business days
