Returns & Refund Policy

 

At globalgates, a brand of Yunity LLC, our priority is delivering high-quality, print-on-demand hoodies, sweatshirts, and T-shirts that meet your expectations. We understand that sometimes returns or exchanges are necessary, and we strive to make this process transparent and straightforward. Below is our comprehensive Returns & Refunds Policy, applicable to all orders shipped within the United States.

1. Return Window

You have 30 days from the date of receiving your order to initiate a return. If 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

2. Item Condition

  1. Unworn & Unused: Returns must be in their original condition—unworn, unwashed, and free from stains or odors.

  2. Original Packaging & Tags: Whenever possible, please return your product in the original packaging, including any tags or labels it came with.

  3. Proof of Purchase: A receipt or order confirmation is required to process your return.

3. Return Process

  1. Initiate a Return: Email us at contact@globalgates.shop with your order number, reason for return, and any relevant photos (if you received a damaged or defective item).

  2. Receive Authorization: Our customer support team will respond within 1–2 business days with further instructions, including the return address if your request is approved.

  3. Ship the Item: Pack the item securely and send it to the return address provided. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your item otherwise.

4. Return Address

All authorized returns should be shipped to: 3413 Mira Vista Cir San Jose, CA 95132, USA

Note: Please do not send returns without prior authorization.

5. Return Conditions

  1. Inspection: Once we receive your returned item, our quality control team will inspect it.

  2. Approval/Denial: If the return is approved, we will proceed with your refund or exchange. If the item does not meet the required condition standards, we may deny the return.

6. Exclusions

  1. Customized Items: Because our products are print-on-demand, personalized or custom designs (such as those with unique text or customer-specific graphics) may not be eligible for returns unless damaged or defective.

  2. Final Sale Items: Clearance or promotional items labeled “Final Sale” cannot be returned unless they arrive damaged or defective.

7. Refund Timeline

Once your return is accepted, refunds are typically processed within 3–5 business days after the item passes inspection. You will receive an email confirming your refund has been issued.

8. Refund Method

Refunds are issued back to the original form of payment used during checkout. Depending on your payment provider’s policies, it may take additional time for the funds to appear in your account.

9. Shipping Costs

  1. Customer Responsibility: If you return an item due to a change of mind, you will be responsible for the return shipping costs.

  2. Free Return: If the return is due to our error (e.g., damaged or defective items, incorrect items sent), we will cover the return shipping cost.

  3. Original Shipping Non-Refundable: Original shipping fees are non-refundable.

10. Partial Refunds

In certain circumstances, only partial refunds may be granted, such as items that show slight signs of use or missing packaging elements but are otherwise eligible for return. The amount of the partial refund will be determined on a case-by-case basis.

11. Exchanges

  1. Exchange Requests: If you need a different size or color of the same item, email us at contact@globalgates.shop to check availability.

  2. Exchange Shipping: You will generally be responsible for the exchange shipping costs unless the product is faulty or we made an error.

12. Cancellation Policy

  1. 24-Hour Window: Because our products are print-on-demand, cancellations must be made within 24 hours of placing your order.

  2. Immediate Cancellations: If you cancel within this timeframe, you will receive a full refund. After 24 hours, production begins, and cancellations may not be accepted.

13. Damaged or Defective Items

  1. Report Immediately: If your item arrives damaged or defective, please contact us right away with photos or a clear description of the issue.

  2. Replacement or Refund: We will replace the item at no additional cost or offer a full refund, including shipping fees.

14. Contact Information

For inquiries about our Returns & Refunds Policy, please reach out to us at:

Company Name: Yunity LLC

Company Number: B20250087586

Address: 3413 Mira Vista Cir San Jose, CA 95132, USA

Email: contact@globalgates.shop

Phone: +1(408) 809-5784

Business Hours: Monday to Friday, 8:00 AM – 5:00 PM (Pacific Time)

Response Time: Our customer support team aims to respond within 12 hours on business days.

We value your trust and appreciate your business. Our team at globalgates is committed to ensuring that every product you purchase meets your expectations.

Thank you for choosing globalgates—where comfort, style, and customer satisfaction come together in every stitch.