Shipping Policy

(Effective June 18, 2025 – applies to all purchases on globalgates.shop, operated by Tawakal Fashion, LLC)

1. Shipping Area

We ship exclusively to street addresses within the 48 contiguous United States.

We do NOT ship to the following locations:

  • P.O. Boxes

  • APO/FPO/DPO (military addresses)

  • U.S. territories, including Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands

Orders placed to non-serviceable addresses will be automatically canceled and refunded.

2. Shipping Rates & Delivery Times

For orders totaling $199 USD or more, shipping is FREE via standard carriers (FedEx, UPS, USPS). For orders under $199 USD, a flat shipping rate of $8 applies. Estimated delivery time is 9–14 business days.

Delivery Time = Production (2–4 business days) + Carrier Transit (7–10 business days). Business days exclude Sundays and U.S. federal holidays.

3. Order Processing

Orders placed before 4:00 PM PST (Monday–Saturday) enter production on the same business day. Orders placed after this cutoff time will begin processing on the next business day.

An automated order confirmation email is sent immediately upon checkout, followed by a tracking update email once your order ships.

4. Taxes & Handling Fees

  • Sales Tax: A flat rate of 6% applies to merchandise and shipping where legally required.

  • Handling Fee: $0.00 – no additional handling or packaging fees.

5. Tracking Your Order

Upon shipping, you’ll receive an email titled “Your globalgates order is on the way!” containing a tracking link from FedEx, UPS, or USPS. Tracking information becomes active within 24 hours of label creation.

6. Delivery Issues

  • Damaged in Transit: Please email photos within 7 days of receipt, and we will expedite a replacement or provide a full refund.

  • Lost Packages (no tracking updates for 7 days): We will file a claim with the carrier and send a replacement at no extra charge.

  • Marked “Delivered” but Not Received: Verify your address and check with neighbors. If unresolved after 3 days, contact us for assistance.

7. Address Changes & Cancellations

  • Address Changes: Contact us via email at contact@globalgates.shop within 6 hours of placing your order or before production begins, whichever is sooner.

  • Order Cancellations: Same 6-hour window as above applies. Once production begins, orders cannot be altered or canceled.

8. Returns & Exchanges

Returns are accepted within 30 days of delivery (conditions apply). Please review our full Returns & Refund Policy available via the footer link.

9. Contact Information

Company Name: Tawakal Fashion, LLC

Company Number: 605446024

Address: 21031 International Blvd #26, SeaTac WA 98198 USA

Email: contact@globalgates.shop

Phone: +1 (206) 412-0389

Business Hours: Monday – Saturday 8:00 AM – 5:00 PM (GMT-08:00) Pacific Standard Time (PST)

Response Time: Our customer service team typically responds within 12 hours during business days