Shipping Policy

Our goal is to provide a seamless and transparent shipping process to ensure your convenience and satisfaction. Below, you’ll find the key details of our shipping process.

Shipping Range

  • Countries: We currently ship within the United States.
  • Future Expansion: We are actively exploring expansion to other regions.

Shipping Costs

  • Within the United States: Free shipping on all orders.
  • No Hidden Fees: All costs are clearly displayed at checkout.

Order Processing Time

  • Processing Time: Orders are processed within 1–2 business days (Monday to Friday).
  • Cut-Off Time: Orders placed before 17:00 (UTC-8:00)
  • Weekend Orders: Orders placed on weekends will be processed the next business day.

Transit Time

  • Estimated Delivery: Once processed, orders typically arrive within 5-7 business days,Monday through Friday, excluding major U.S. holidays. Delivery times may vary slightly based on your location, carrier delays, or unforeseen circumstances such as severe weather conditions.

Shipping Process

  • Reliable Couriers: We use DHL and FedEx for all deliveries.
  • Insured Shipments: All packages are insured. Please contact our customer service team in case of loss or damage during transit.
  • Eco-Friendly Packaging: We prioritize sustainable packaging materials to minimize our environmental impact.

Tracking Your Order

  • Tracking Information: Once your order is shipped, you’ll receive an email with tracking details, including the courier name and tracking number.
  • Order Tracking: Visit our website https://globalgates.shop/ and use the tracking portal to check the status of your shipment.
  • Support: For any tracking-related inquiries, our support team is here to help.

Missing Items Procedure

  • Reporting: If an item is missing, please notify our customer service department within 48 hours of receipt product. Please contact us via email contact@globalgates.shop or call us at +1(678) 795-0155
  • Resolution: We’ll promptly resolve the issue by offering a replacement or refund.

Return Policy

  • Return Window: Returns are accepted within 30 days of receiving your order.
  • Conditions: Items must be unused, undamaged, and in their original packaging. Personalized items cannot be returned.
  • Costs:
    • If the item is defective or not as described, https://globalgates.shop/ will cover the return shipping cost.
    • For other returns, the customer is responsible for return shipping costs.
  • Refunds: Processed within 7 days of receiving the returned item and refunded to the original payment method.

Restocking Fee

Return Delivery Costs

  • Defective Products: Return shipping is free for incorrect, damaged, or defective items.
  • Customer Remorse: The actual cost of return shipping will be deducted for returns due to customer error (e.g., incorrect product ordered, wrong size, or change of mind).

Company Address: 401 South Prairie Avenue, Inglewood, 90301, CA, United States

Email: contact@globalgates.shop

Phone: +1(678) 795-0155

Effective Date:

January 27 2025