Refund and Returns Policy

 

This Refund and Returns Policy applies to all purchases made through GlobalGates.shop. By placing an order on our website, you acknowledge and agree to the guidelines outlined below.

1. Scope and Intent

This policy governs the return and refund process for all purchases made on GlobalGates.shop. Please carefully review these terms to understand your rights and responsibilities.

2. Contact Information

For any questions or assistance regarding returns and refunds, please contact us via:

  • Email: contact@globalgates.shop
  • Phone:  +1(678) 795-0155
  • Address: 401 South Prairie Avenue, Inglewood, CA 90301, United States
    Our customer support team typically responds within 1–2 business days, Monday to Friday.

3. Return Window

  • 30-Day Return Policy: Customers may return items within 30 days of receipt 
  • Condition Requirements:
    • Items must be unused, undamaged, and returned in their original packaging with all tags and accessories.

4. Return Instructions

  • Notify Customer Service:
    To initiate a return, email us at contact@globalgates.shop with your order number and the reason for the return (e.g., defective product, incorrect size, change of mind).
  • Return Authorization:
    Once approved, you will receive detailed return instructions, including a prepaid shipping label for eligible cases (e.g., defective items).
  • Packaging and Shipping:
    Pack the product securely in its original box or sturdy packaging. Ensure all tags are intact and include any required return documentation.

5. Return Costs

  • Defective Products: Return shipping costs are covered by us if the item is damaged, defective, or incorrectly delivered.
  • Change of Mind: If the product is correct and undamaged, but you no longer want it, you are responsible for the return shipping costs.

6. Refund and Return Conditions

  • Change of Mind: Returns of unused and undamaged products in original packaging will be eligible for a refund within 7 days of our receipt of the product.
  • Defective Goods: For defective items, we will cover the shipping cost and offer either a replacement or a full refund upon verification of the defect.
  • Damaged Shipments: If a package arrives damaged, notify us within 48 hours with photographs of the damage for assessment.
  • Incorrect Product: If you receive the wrong item, we will arrange for a return and promptly ship the correct product.
  • Undelivered Products: If your order is marked as “delivered” but has not arrived, contact us to initiate an investigation with the courier.

7. Timelines and Refund Process

  • Return Processing: Once we receive and inspect the returned item, refunds will be processed within 7 days, and a confirmation email will be sent.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that additional time may be required by your financial institution to process the refund.

8. Exceptions to the Policy

  • Personalized or Customized Items: Non-returnable unless defective.

9. Return Address

All eligible returns must be sent to the address provided in the return authorization email:
401 South Prairie Avenue, Inglewood, CA 90301, United States

10. Shipping Method

We typically use USPS, FedEx, or similar carriers for return shipping. Specific instructions will be provided in your return authorization email.

11. Legal Rights

This policy does not affect any statutory rights you may have under applicable laws.

 

For further clarification or assistance, visit our FAQ page or contact us:

  • Email: contact@globalgates.shop
  • Phone:  +1(678) 795-0155
  • Address: 401 South Prairie Avenue, Inglewood, CA 90301, United States

Our team is available to respond to inquiries within 1–2 business days, Monday to Friday.

Effective Date:

January 27 2025