Global Gates Return and Refund Policy

Thank you for shopping at Globalgates. Our return and refund policy is designed to ensure you have an easy and transparent shopping experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

Scope and Contact Information

If you have any questions related to returns and refunds, please contact us through the following methods:

Policy Overview

  • Return Period: 30 days from the date of delivery
  • Refund Processing Time: 7 business days from the receipt of returned item
  • Return Shipping Costs: The customer is responsible for shipping costs unless the product is defective or incorrect

Order Cancellations

You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the instructions in the Return Instructions section below.

Return Conditions

We accept returns under the following conditions:

  • Return Window: Items must be returned within 30 days of receipt
  • Item Condition: Items must be in their original, unused condition with all tags, labels, and original packaging intact
  • Receipt or Proof of Purchase: Required for all returns
  • Exceptions: Certain products cannot be returned, including:
    • Customized or personalized items
    • Personal hygiene products (e.g., used kitchenware) unless unopened and unused

Return Instructions

To begin the return process, please follow these steps:

  1. Contact Customer Service
  2. Receive Return Authorization
    • We will review your request and provide a return authorization with detailed instructions.
  3. Package the Item
    • Carefully package the item, ensuring all tags, labels, and original packaging are included.
  4. Return Shipping
    • Use a reliable shipping service with tracking.
    • Return shipping costs are covered by the customer unless the product is defective or incorrect.

Refund Policy

  • Refund Approval: After we receive and inspect the returned item, we will notify you regarding the approval status within 2 business days.
  • Processing Time: If the refund request is approved, the refund will be processed to your original payment method within 7business days.
    • Note: Your bank or financial institution may require additional time to process the transaction.
  • Refund Confirmation: You will receive an email confirmation once your refund is processed.

📌 If you do not receive the refund within the expected time, please check with your bank or contact us at contact@globalgates.shop.

Return Shipping Address

Please send returned items to:
📍 401 South Prairie Avenue, Inglewood, 90301, CA, USA

Contact Information

If you need assistance with returns or refunds, please contact:
📧 Email: contact@globalgates.shop
📞 Phone: +1 (678) 795-0155
🏢 Address: 401 South Prairie Avenue, Inglewood, 90301, CA, USA

Thank you for trusting and shopping with Global Gates! 🌿